Shipping
Free shipping on orders over $99.
Flat rate of $8.99 on orders below $99.
Shipping to Canada and the USA
- Orders are shipped by Canada Post
- Orders are fulfilled 1-2 business days after your purchase
- Tracking # will be sent to you via email
- Orders will usually arrive within 2-5 business days in Canada and 4-7 business days to the USA
Note: As Canadians continue to ramp up their online shopping, Canada Post is responding to unprecedented parcel volumes while maintaining important physical distancing measures in all facilities.
Most of the parcels we send by Canada Post arrive on time. However, there have been sporadic parcels that have arrived later than anticipated which is a similar experience most online retailers are dealing with at present.
We are in communication with Canada Post ongoing to ensure we provide the best service possible for our customers. If your delivery is late, please refer to the tracking number that was issued when you placed your order.
USA
Standard shipping rates apply based on destination.
We Ship To Our Friends In The USA
Canada Post is our government run (Canadian) shipping service. They work closely with elite USA shipping providers. Your order will be tracked from purchase to delivery and you will be notified as to your delivery time.
To date, our customers in the USA have had no delivery issues. In fact, some of our USA friends have contacted us directly and wanted us to know that their whole purchase process and (most importantly) product experience has been nothing short of perfect.
International Shipping
We currently do not ship outside of Canada and the USA.
When will my order ship?
Orders require 1-2 business days of processing time to be picked, packed and prepared for shipping. You'll receive a confirmation email or text when your items have been shipped.
Do I need to sign for my package upon delivery?
Upon our discretion. If you are unable to receive your package when its delivered, contact Canada Post for further instructions.
Help! My Order Hasn't Arrived
The easiest and fastest way to locate your package is to use the tracking number sent to you after your purchase. Visit Canada Post online and enter your tracking number for the status of your package.
If you are still having problems tracking your order, please get in touch with our support team via our Contact page.
My package or items arrived damaged...
Contact us immediately.
Product Availability
All orders are subject to product availability. “Out of Stocks” may be a result of demand, discontinuance, or being back-ordered from our suppliers.
Delivery Instructions
Special delivery instructions can be provided on the check-out page.
Oversized Packages
Optimum Health Vitamins Inc. maintains the prerogative to apply shipping charges to individual items that are deemed to have an excessively high weight/price ratio...products to be identified as such on their product page. Shipping costs may also be determined based on the weight and dimensions of your order as well as the method and location of delivery (i.e. remote or international locations may incur additional shipping charges). Oversized packages are considered larger than 21 inches x 21 inches x 21 inches or heavier than 25 pounds. Such packages may require us to issue you a special quotation for shipping charges.
Temperature Sensitive Items
Cold winter and hot summer months may restrict the ability to ship products. We will notify you if your order is affected.